Frequently Asked Questions
SHIPPING
Collection
If you would prefer to collect your order from our shop simply notify a member of the team or select "collection" when checking out online. The collection process is entirely contactless for your peace of mind.
Orders for collection are sometimes available same day or the next working day. A member of the team will be in touch to confirm when your order will be ready once it has been received.
When will your order be delivered?
All orders should be delivered within 3-5 working days unless we advise you otherwise. Delivery will take place on Monday to Friday between 9am and 5.30pm. There is a surcharge for weekend deliveries.
PAYMENT
What Payment Methods Are Accepted?
We accept most payment methods: Apple Pay, Google Pay, PayPal, Shop Pay, Amex, Visa, Mastercard and Maestro are all accepted at checkout.
Order & Retunrs
What if my order has arrived and it’s damaged?
If your order arrives damaged, then please contact our Customer Service team. We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can.
My wine is corked, what should I do?
if you suspect your wine is corked or faulty, then please contact our Customer Service team. We’ll arrange for the out-of-condition wine to be collected and a replacement order sent out as quickly as we can. If we no longer have stock of the wine, a credit for the original purchase price of the bottle can be arranged.
We are happy to credit you for any wines which have not been opened and remain in perfect condition. Please contact the Customer Service team to arrange a collection and refund.
How Can I Return a Product?
Please contact customer service.